Top 5 themes of positive feedback
| Rank | Theme | Found in % of comments | Example extract |
| 1 | Interpersonal skills | 54 | “The care I received was excellent. They were kind and considerate.” |
| 2 | Treatment | 29 | “Then at the [anon] Hospital, the surgeon [anon] was wonderful and ensured he and his team gave me a first class service in all aspects - pre-operation, operation itself and also aftercare.” |
| 3 | Communication skills | 20 | “All information was explained if I didn’t understand, and all questions were answered quickly and succinctly.” |
| 4 | Speed of diagnosis and treatment | 14 | “I appreciate my consultant at [anon] Hospital and his/her staff for acting so quickly, they saved my life.” |
| 5 | Staff’s technical competence | 10 | “I cannot thank [anon] chemotherapy unit enough for the care that I have been given this year. All staff are amazing, so kind, caring and knowledgeable.” |