Top 5 themes of negative feedback
| Rank | Theme | Found in % of comments | Example |
| 1 | Communication skills | 37 | “Poor communication skills. No eye contact, looking at computer screens instead of patient.” |
| 2 | Appointment/operation waiting times | 22 | “Admin and arrival of treatment in day care was poor and haphazard, resulting in long waits when still feeling very poorly.” |
| 3 | Treatment | 18 | “I must stress that the negative aspect prior to starting my treatment at the hospitals in question, relative to the period leading up to my original diagnosis is directly due to poor treatment by a senior breast care doctor at the hospital where my original cancer was treated some 18 years ago. I feel that an earlier diagnosis may possibly have produced a kinder outcome.” |
| 4 | Wait for test/scan results | 14 | “Yes, I have a monthly appointment with my cancer doctor and the results of the CT’s are never in time.” |
| 5 | Appointment/operation delays and cancellations | 13 | “The major issue at [anon] concerned late cancellation of PET scans because the Gallium product was not available/failed quality when I was due for important scans.” |