Subtheme | Quotations |
Non-verbal communication | I think [palliative care physician] works really hard to compensate for that and it’s nothing about her as a person, it’s just what gets lost in those forms of communication. So, I miss that. Like I miss, I miss just getting to see her and see the way she smiles or her eyes change or like all of those, the non-verbal feelings that I get from her when she’s listening to me, when she responds to me when we have an interaction around my care. All of that gets lost in a screen or on the phone (P-004-IPV). |
Building trust | It would have been difficult for me to establish the level of trust and connection that I did establish with my team as quickly as I did. I mean, basically when I walked out of my very first in-person consultation with them, I felt a high degree of comfort and I had bonded interpersonally with these people so it made it much easier for me to have telephone conversations with them in future on that level of trust (P-011-IPV). In person, it’s a bit different. When you see someone’s face, you can open up (P-V1-VO). I feel that seeing the person, whether it’s on video, presumably in person, is extremely valuable. I would feel very odd if we’d only done it on the phone. I don’t think there would be anything like the same level of trust (P-V5-VO). |
Physical and emotional connections | I would, yes, because there’s nothing like the real thing. There’s nothing like the real person. You know, it’s an electricity. Right? There’s a personality thing going on (P-003-IPV). I think it’s more of an emotional difference than anything else because when you are there face to face, when you are in person, there is, let’s call it a physical connection because it’s basically what it is. There is an actual physical connection when you’re face to face in person. If you’re on the video…not so much.(T)hat physical connection isn’t quite there (P-012-IPV). |
Putting a face to a name (for telephone vs in-person or video) | I don’t know what she [palliative care physician] looks like…(I)n person, it’s a bit different. When you see someone’s face, you can open up (P-V1-VO). Sometimes it’s nice to put a face the team that’s taking care of you like to, because I obviously don’t know what anyone look(s)like… (P-V6-VO). |