Characteristics of consultations (N=353)
| Characteristics | N (%) |
| Type of cosultation | |
| Video | 45 (12.8) |
| Phone | 308 (87.2) |
| Requested by | |
| Physician/nurse | 127 (36.9) |
| Patient/caregiver | 217 (63.1) |
| Reason* | |
| Reschedule appointment | 81 (22.9) |
| Uncontrolled symptoms | 232 (65.7) |
| New symptoms onset | 71 (20.1) |
| Adverse effects from therapies | 68 (19.3) |
| Update on examinations/diagnostic tests | 100 (28.3) |
| Clarifications about therapies | 132 (37.4) |
| Drugs prescription | 37 (10.5) |
| Activation of home care services (?) | 25 (7.1) |
| Facilitation of communication with other specialists | 55 (15.6) |
| Other | 85 (24.1) |
| Type of evaluation performed during the call* | |
| COVID-19 symptoms | 107 (30.3) |
| Cancer symptoms’ intensity | 240 (68) |
| Other | 24 (6.8) |
| Type of Intervention performed during the call* | |
| Appointment rescheduling | 153 (51.5) |
| Therapy modifications | 172 (70.2) |
| Activation of home care services | 40 (11.3) |
| Hospice activation | 4 (1.1) |
| Emergency Room or hospital referral | 4 (1.1) |
| Participants during the consultation | |
| Patient | 197 (55.8) |
| Caregiver | 107 (30.3) |
| Both | 49 (13.9) |
*More than one answer was allowed.