Patient and caregiver experience with phone/video consultations (N=68)
| With reference to the phone/video calls you had with the PC physician in the last period: | Patient (N=49) | Caregiver (N=19) | ||
| Mean (SD) | %* | Mean (SD) | %* | |
| Did you happen not to be able to explain (your /your relative) symptoms to the doctor? (a) | 1.2 (0.4) | 82 | 1.2 (0.4) | 79 |
| Did you happen to have difficulties in understanding dosages or how to take the prescribed drugs? (a) | 1.1 (0.3) | 92 | 1.2 (0.4) | 84 |
| Did you happen to lack time enough to talk with the doctor? (a) | 1.1 (0.3) | 90 | 1.2 (0.5) | 79 |
| After the phone/video calls, how hard was it to obtain the recipes of prescribed drugs? (b) | 1.3 (0.7) | 85 | 1.3 (0.7) | 85 |
| Have (you/your relative) felt neglected as compared with when (you/he/she) would come regularly at the hospital? (b) | 1.1 (0.5) | 92 | 1.3 (0.8) | 84 |
| Did you happen to feel uncomfortable, during the phone/video calls? (b) | 1.0 (0.1) | 98 | 1.1 (0.3) | 89 |
| Has it been relevant for (you /your relative) to reduce the number of times you came to the hospital? (c) | 3.3 (1.1) | 14 | 3.5 (1.4) | 36 |
| Have (you /your relative) felt safer not to come frequently to the hospital? (c) | 2.9 (1.2) | 6 | 3.1 (1.4) | 21 |
(a) Negatively phrased item with responses ranging from 1=‘never’ to 5 ‘always’.
(b) Negatively phrased item with responses ranging from 1=‘not at all’ to 5 ‘extremely’.
(c) Positively phrased items with responses ranging from 1=‘ not at all’ to 5 ‘extremely’.
*Percentage of patients reporting an ‘extremely positive score’.
PC, palliative care.