Table 1

Patient and HCP responses to key questions investigating their interactions with, and opinions of, telehealth consultations

Strongly disagreeDisagreeNeutralAgreeStrongly agreeNot answered
I had issues undertaking telehealth consultations via telephone calls*?APatients17 (34%)16 (32%)6 (12%)9 (18%)1 (2%)1 (2%)
HCP2 (12%)6 (35%)2 (12%)5 (29%)2 (12%)0 (0%)
I felt comfortable undertaking telehealth consultations via telephone calls?Patients2 (4%)4 (8%)5 (10%)24 (48%)14 (28%)1 (2%)
HCP1 (6%)2 (12%)2 (12%)11 (65%)1 (6%)0 (0%)
I prefer face to face visits to telehealth consultations via telephone calls?Patients2 (4%)4 (8%)16 (32%)14 (28%)11 (22%)3 (6%)
HCP0 (0%)0 (0%)0 (0%)9 (53%)8 (47%)0 (0%)
I had issues undertaking telehealth consultations via video conference?*Patients4 (22%)6 (33%)1 (6%)4 (22%)2 (11%)1 (6%)
HCP1 (7%)4 (29%)1 (7%)8 (57%)0 (0%)1 (7%)
I felt comfortable undertaking telehealth consultations via video conference?Patients1 (6%)0 (0%)2 (11%)8 (44%)7 (39%)0 ()%)
HCP0 (0%)2 (14%)0 (0%)8 (57%)4 (29%)0 (0%)
I prefer face to face visits to telehealth consultations via video conference?Patients1 (6%)2 (11%)8 (44%)5 (28%)2 (11%)0 (0%)
HCP0 (0%)0 (0%)1 (7%)7 (50%)6 (43%)0 (0%)
I prefer telehealth consultations via video conference to telehealth consultations via telephone?Patients2 (11%)3 (17%)4 (22%)4 (22%)3 (17%)2 (11%)
HCP1 (8%)1 (8%)0 (0%)6 (46%)5 (38%)1 (8%)
Overall I felt the issues that needed to be discussed were able to be covered using telehealth consultations?Patients3 (5%)2 (3%)5 (9%)23 (40%)18 (31%)7 (12%)
HCP0 (0%)3 (17%)3 (17%)10 (56%)2 (11%)0 (0%)
Overall my (or the patient’s) needs were able to be met using telehealth consultations?Patients2 (3%)1 (2%)8 (14%)26 (45%)15 (26%)6 (10%)
HCP1 (6%)3 (17%)6 (33%)6 (33%)2 (11%)1 (6%)
Face-face aloneTelehealth aloneCombination of face-face and telehealthNot answered
My preferred method of future palliative care service delivery would be?Patients14 (24%)3 (5%)35 (60%)6 (10%)
HCP2 (11%)0 (0%)16 (89%)0 (0%)
  • *Patients and HCP had the opportunity to provide free-text responses to any issues that they had encountered during telehealth consultations (either via telephone or video conferencing).

  • HCP, healthcare professionals.