Patient and HCP responses to key questions investigating their interactions with, and opinions of, telehealth consultations
| Strongly disagree | Disagree | Neutral | Agree | Strongly agree | Not answered | ||
| I had issues undertaking telehealth consultations via telephone calls*?A | Patients | 17 (34%) | 16 (32%) | 6 (12%) | 9 (18%) | 1 (2%) | 1 (2%) |
| HCP | 2 (12%) | 6 (35%) | 2 (12%) | 5 (29%) | 2 (12%) | 0 (0%) | |
| I felt comfortable undertaking telehealth consultations via telephone calls? | Patients | 2 (4%) | 4 (8%) | 5 (10%) | 24 (48%) | 14 (28%) | 1 (2%) |
| HCP | 1 (6%) | 2 (12%) | 2 (12%) | 11 (65%) | 1 (6%) | 0 (0%) | |
| I prefer face to face visits to telehealth consultations via telephone calls? | Patients | 2 (4%) | 4 (8%) | 16 (32%) | 14 (28%) | 11 (22%) | 3 (6%) |
| HCP | 0 (0%) | 0 (0%) | 0 (0%) | 9 (53%) | 8 (47%) | 0 (0%) | |
| I had issues undertaking telehealth consultations via video conference?* | Patients | 4 (22%) | 6 (33%) | 1 (6%) | 4 (22%) | 2 (11%) | 1 (6%) |
| HCP | 1 (7%) | 4 (29%) | 1 (7%) | 8 (57%) | 0 (0%) | 1 (7%) | |
| I felt comfortable undertaking telehealth consultations via video conference? | Patients | 1 (6%) | 0 (0%) | 2 (11%) | 8 (44%) | 7 (39%) | 0 ()%) |
| HCP | 0 (0%) | 2 (14%) | 0 (0%) | 8 (57%) | 4 (29%) | 0 (0%) | |
| I prefer face to face visits to telehealth consultations via video conference? | Patients | 1 (6%) | 2 (11%) | 8 (44%) | 5 (28%) | 2 (11%) | 0 (0%) |
| HCP | 0 (0%) | 0 (0%) | 1 (7%) | 7 (50%) | 6 (43%) | 0 (0%) | |
| I prefer telehealth consultations via video conference to telehealth consultations via telephone? | Patients | 2 (11%) | 3 (17%) | 4 (22%) | 4 (22%) | 3 (17%) | 2 (11%) |
| HCP | 1 (8%) | 1 (8%) | 0 (0%) | 6 (46%) | 5 (38%) | 1 (8%) | |
| Overall I felt the issues that needed to be discussed were able to be covered using telehealth consultations? | Patients | 3 (5%) | 2 (3%) | 5 (9%) | 23 (40%) | 18 (31%) | 7 (12%) |
| HCP | 0 (0%) | 3 (17%) | 3 (17%) | 10 (56%) | 2 (11%) | 0 (0%) | |
| Overall my (or the patient’s) needs were able to be met using telehealth consultations? | Patients | 2 (3%) | 1 (2%) | 8 (14%) | 26 (45%) | 15 (26%) | 6 (10%) |
| HCP | 1 (6%) | 3 (17%) | 6 (33%) | 6 (33%) | 2 (11%) | 1 (6%) | |
| Face-face alone | Telehealth alone | Combination of face-face and telehealth | Not answered | ||||
| My preferred method of future palliative care service delivery would be? | Patients | 14 (24%) | 3 (5%) | 35 (60%) | 6 (10%) | ||
| HCP | 2 (11%) | 0 (0%) | 16 (89%) | 0 (0%) | |||
*Patients and HCP had the opportunity to provide free-text responses to any issues that they had encountered during telehealth consultations (either via telephone or video conferencing).
HCP, healthcare professionals.