Theme 1: clinical services
| Quote | |
|---|---|
| Participant description | Managing frequent and lengthy appointments |
| #35 Prostate informal carer | Carer: ‘…we didn’t come to yesterday's (appointment) we tend to treat this visit as the more important one… in the end we sort of made a call as to well this one's more important, he had to have the injection, the other one would have just been a chat and general see for the consultant, so we began to make calls like that, which you don't want to make, but…there's an impact on my job and everything else, it all has to be balanced doesn't it.' |
| #115 Colorectal patient | ‘…I do have tons, I mean sometimes I can go a week without an appointment, but then I can go a week with five appointments a week you know… my daughter came with me and we were supposed to be something like 2:00 pm, we finally got away and it was ‘will you switch the lights out as you go out because you’re the last here’, you know it was 9:30 at night, and she had to pay the parking for that and it's a hell of an item.' |
| #44 Renal patient | ‘It’s a lot more efficient than it used to be, but it's not so bad when you're just coming back for like your routine follow ups, but when you've had a scan and you're coming back for your scan results, then you know sitting two hours in the waiting room is… doesn't do you any good!' |
| GP relationship and role in care | |
|---|---|
| #56 Prostate patient and partner | Partner: ‘We’ve always felt that it could have been diagnosed sooner but the GP we had at that time…' Patient: ‘He could have pursued it further. I told them about the early symptoms, early stages…however.’ |
| #122 Colorectal patient | ‘I’ve lost a lot of confidence in them (GPs), I have really, I think they probably do their best, but I’ve had a lot of bad experiences with it.' |
| #01 Prostate patient | ‘If anything happens at home you know full well that your GPs not going to be able to cope with it and it’s not worth calling an emergency doctor because he's probably in the same situation.' |
GP, general practitioner.