Respondents’ mean ratings* of 10 hospital palliative care services addressing the level of accessibility
| Item | Mean | SD |
|---|---|---|
| Training on the care of patients at the end of life | 4.81 | 2.5 |
| Training in communication skills about dying, death and bereavement including breaking bad news | 4.70 | 2.5 |
| Training in what people from different cultures expect at death | 3.84 | 2.2 |
| Courses or advice on understanding the effects of loss, grief and bereavement on people | 4.62 | 2.4 |
| Advice regarding legal and ethical issues around end-of-life care | 4.33 | 2.4 |
| Specialist knowledge and support through the hospital's palliative care service | 6.45 | 2.8 |
| Opportunities for debriefing, reflection and counselling | 5.22 | 2.7 |
| Access to interpreter services/telephone interpreter services | 7.43 | 2.3 |
| Brochures for patients in different languages describing palliative care services | 4.00 | 2.4 |
| Access to cultural advisors | 5.65 | 2.5 |
*Respondents were asked to rate each item on a 10-point scale according to the extent of perceived accessibility of each palliative care service from 1 ‘inadequate’ to 10 ‘adequate’.