PT  - JOURNAL ARTICLE
AU  - Eastman, Peter
AU  - Dowd, Anna
AU  - White, Jacqui
AU  - Carter, Jill
AU  - Ely, Matthew
TI  - Telehealth: rapid adoption in community palliative care due to COVID-19: patient and professional evaluation
AID  - 10.1136/bmjspcare-2021-002987
DP  - 2024 May 01
TA  - BMJ Supportive & Palliative Care
PG  - e438--e442
VI  - 14
IP  - e1
4099  - http://spcare.bmj.com/content/14/e1/e438.short
4100  - http://spcare.bmj.com/content/14/e1/e438.full
SO  - BMJ Support Palliat Care2024 May 01; 14
AB  - Background/objective The COVID-19 pandemic has brought the use of telehealth to the fore, as many people have been unable to interact directly with healthcare professionals (HCP). For community palliative care (CPC) services, this has meant a sudden change from a predominantly face-to-face model of care to one that incorporates telehealth. Understanding patient and HCP experiences with telehealth and how telehealth compares to ‘usual’ care will be crucial in planning future CPC services.Methodology All patients of the Barwon Health CPC service between 1 April and 31 May 2020 were invited to complete a questionnaire evaluating their interactions with the palliative care service and specifically their involvement with telehealth consultations. Palliative care HCP who provided clinical services during the same time period were also surveyed.Results/conclusion Seventy-four patients (response rate 36%) and 22 HCP returned surveys. Both groups felt comfortable using telehealth, however, also encountered a range of issues when undertaking telehealth consultations. Despite reporting issues, the preference of both groups was for a CPC service model, which combined face-to-face and telehealth consultations. This study is one of the first to directly ask this question and as such provides useful guidance for health services when planning future CPC service models.