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Emergency physicians frequently provide care for patients with acute and life-threatening illnesses, and the effectual exchange of information is critically important.1 Effective communication empowers patients, and improves satisfaction, compliance with medical instructions and outcomes.1
Meanwhile, communication failures are frequent in emergency department (ED).2 The whys are complex, and reflect countless factors, such as anxious and fearful patients, overworked physicians, exhausted healthcare teams and a time-pressured and stressful environment.2
The purpose of this paper is to go back to basics, and to determine whether patients admitted to the hospital through the ED know their diagnosis for hospitalisation.
This cohort study included all patients 18 years and older admitted to the hospital through the ED and hospitalised for less than 24 hours between 1 July and 1 August 2022, at Hospital das Clínicas, Universidade de São Paulo, São Paulo, Brazil.
Twenty-four hours after admission, we interviewed all patients and asked if they knew about the diagnosis or …
Contributors AdCS, IWAM, HPS and JCGA were involved in planning and supervised the work. HPS obtained research funding. AdCS, BSP, AF, MGFdO and IWAM undertook recruitment of participating centers and patients and managed the data, including quality control. AdCS and JCGA drafted the manuscript and designed the tables. AdCS and JCGA performed the statistical analysis. All authors discussed the results and commented on the manuscript. JCGA takes responsibility for the paper as a whole.
Competing interests None declared.
Provenance and peer review Not commissioned; internally peer reviewed.