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O-6 Creating a community of outstanding practice: we’re still standing better than we’ve ever been
  1. Linda Prendergast and
  2. Louise Pickford
  1. Mountbatten, Isle of Wight


18 months on: background The Island Better Care Programme commenced in January 2018 to support the local care sector to improve Care Quality Commission (CQC) inspection ratings against a background of ratings of ‘inadequate’ or ‘requires improvement’. Delivered by this hospice following an Outstanding CQC inspection with funds from the Local Authority cascaded down from Central Government Better Care Fund.

Aim To provide and share support and tools to evidence good and outstanding care against the CQC key lines of enquiry inspection document. To streamline systems and form networks amongst the groups which may ultimately lead to consistency and ongoing support in the sector where there would have previously been competition for business.

Method A five-day classroom programme and support visits are available to the Proprietors, Managers and Deputies from local Care Providers. A programme of support to approx. 120 care providers: four cohorts per year over a three-year project length.

Results End of year 1 showed a 68% improvement to Good out of those who had attended the training. Working together to share ideas to improve quality - ‘a really good initiative’ CQC Area Manager; ‘It has inspired and raised my confidence to pursue an outstanding rating. It is bespoke to the care industry and a brilliant opportunity with the benefit of networking and sharing ideas’ Registered Manager, Residential Home.

ConclusionHighly innovative in its approach which is helping to transform the people we serve by fully engaging front line colleagues’ Director of Adult Social Care. We now need to consider sustainability. With funding streams limited there is a commitment from the Local Authority and Clinical Commissioning Group to continue to find ways of ensuring this programme continues beyond December 2020 to ensure the standards of care provision continue to rise with good evidence provided through the five key lines of enquiry documentation.

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