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28 Delivering individualised end of life care on oncology, haematology, surgical oncology, renal and renal transplant wards: auditing the implementation of a symptom observation chart and guide to individualised care planning
  1. Daisy Henderson,
  2. Florence Swann,
  3. Dominque Wakefield,
  4. Maggie Kennedy and
  5. Irene Carey
  1. Guy’s and St Thomas’ NHS Trust, London, UK


At our hospital local audit and observed practices identified that individualised care plans were not consistently shaped around the Five Priorities for care.1 We devised a change in clinical practice, developing an approach to individualised care planning and regular proactive symptom assessment for patients in the last days of life. A ‘Guide to individualised care planning in the last days of life’ was developed, whilst a ‘Symptom Observation Chart’ (SOC) was adapted with permission.2 The initiatives were piloted and successfully embedded on an Acute Admission Ward and then cascaded across elderly care and oncology, haematology, surgical oncology, renal and renal transplant wards.

SOCs were audited to ensure the adherence to record keeping, observation frequency and management and escalation recommendations. Nursing care plans were audited to ensure that at least 1 care plan was structured around the Five Priorities for care1every 12 hours. 33 SOC’s were audited. 946 active symptoms recorded. When a PRN medication was required, management standards (medication given in <30 mins) were adhered to on 61% of occasions. On 51 occasions a symptom did not improve after a single PRN medication. On 36% of occasions, escalation standards were adhered to and a doctor/palliative nurse was informed. The standard of staff completing at least 1 nursing care plan structured around the Five Priorities for care1 every 12 hours, was not met consistently.

The audit highlights the challenges of implementing a change in clinical practice. Further education is required. Non-medical interventions are an important component of symptom management (71% of active symptoms recorded were managed without medication).


  1. Leadership Alliance for the Care of Dying People. On Chance to Get it Right. ?London: UK Government, 2014. (accessed 19 September 2019).

  2. Mason LD, Waterman LZ. A symptom observation chart to support an individualised approach to care for dying patients in hospital. Clin Med (Lond) 2016 June; 16(3):300–1. doi: 10.7861/clinmedicine.16-3-300.

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