Article Text

Download PDFPDF

P-218 Stand together to be outstanding
  1. Linda Prendergast and
  2. Louise Pickford
  1. Mountbatten, Isle of Wight, UK


Background With over 120 local care providers, more than a quarter are currently rated by the Care Quality Commission (CQC) as Inadequate or Requires Improvement. Following our own Outstanding inspection we, as the sole provider of specialist end of life care, now have a unique role to play sharing our knowledge and skills.

Aim The key to a successful CQC inspection is to work in partnership with other organisations with the aim of improving or maintaining CQC ratings to ‘Good’. A shift in culture and leadership will improve the lives and experiences of some of our most vulnerable people and place them at the centre of their care.

Methods The programme aims to provide information and tools to help the proprietors and managers both produce and take forward robust quality assurance and action plans, focusing on culture and leadership based on the Key Lines of Enquiry, but particularly ‘Safe’ and ‘Well Led’. A five-day classroom based education delivered to four cohorts per year; access to an online ‘Share-point’ of information for all participating providers; and ongoing support visits to help implement the tools.

Results With a rapidly subscribed programme extending over three years, there is already evidence of improved relationships and communication between Statutory Authorities and providers. Ratings are already improving as we share this hospice’s mission, vision and values to support each other.

Conclusion With support and improved CQC inspections there will be fewer closures which result in the local area losing essential care provision. Working in partnership with an open and honest culture is the only sustainable model to ensure the future delivery of high quality care. Highlighting gaps in training and education this project has led to further programmes of training which we are now coordinating as a partnership to ensure the delivery of quality standardised education to all.

Statistics from

Request Permissions

If you wish to reuse any or all of this article please use the link below which will take you to the Copyright Clearance Center’s RightsLink service. You will be able to get a quick price and instant permission to reuse the content in many different ways.