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P-276 Transforming volunteering
  1. Minaxi Patel
  1. LOROS Hospice, Leicester, UK


Background Volunteers contribute to patient care directly and indirectly, including the needs of carers, families and friends. There was a need to transform volunteering to make sure volunteering is safe, sustainable and transformational whilst supporting palliative care at the hospice. A new structure was developed to enable:

  • Improved communication to and for volunteers

  • A direct contact person for volunteers to go to with any concerns

  • New processes and procedures to be put into place

  • Promote volunteering opportunities for all departments

  • Volunteers from all areas to be trained and supported

  • Enhance diversity within LOROS

  • Increase the knowledge of and respect for the charity within the community

  • Creation of ‘Volunteer Voice’: a support group that has membership from the senior management team and volunteers.

Volunteering was categorised into different areas/services e.g. clinical, snack bar, fundraising, shops. Role descriptions for each area were created. This enabled:

  • Clear expectations for each role

  • Identification of training requirements

  • Additional support and clinical training for those directly supporting patients on the ward and within home visiting.

  • Looking at other specialist roles for volunteer.

Data Management ensured correct volunteer details, benefits included:

  • GDPR compliance

  • Progression of training

  • Improve communication

  • Better reporting mechanisms to Management

  • Efficient rota

  • Effective governance.

Volunteering within LOROS sits within the strategic aims of the organisation in order to support its service offer and financial sustainability. Whilst maintaining a positive reputation with an associated high public profile, volunteering continues to grow: we now have 1481 volunteers (increased by over 300 in one year). Volunteering is also working on a number of initiatives transforming palliative care into the community:

  • Telephone be–friending service

  • LOROS Local, a mobile resources in the community [See abstract #164]

  • Supporting LOROS @ home service.

With all of the above now in place we have a sustainable volunteering model for the hospice.

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