Over the last 2 years St Luke's Hospice has invested in the use a Quality Improvement Framework – The Model for Improvement (IHI), across the whole organisation.
This involved an investment in a QI lead, back filling the clinical time, actively supporting staff to participate and investment in a partnership with NIHR Collaboration for Leadership in Applied Health Research and Care (CLAHRC).
There have been 3 key interventions.
Delivery of a QI programme to 3 cohorts of staff and volunteers.
33 people have attended the programme (2 doctors, 7 nurses, 4 Patient support, 1 therapist, 7 clinical support, 8 non-clinical and 4 volunteers), and 20 QI projects have been undertaken.
The course has evolved and now has a more theory into practice, peer support, and trialling incremental improvement
Investment in a partnership with the CLAHRC to improve service in our Woodgrange Centre
We will show how we have improved our data collection
Halving waiting times in Our Woodgrange Centre
Invested in setting up the use of Care opinion as a way of improving the way we use patient stories to appreciate our staff and improve services.
This has been a process of parallel continuous learning. We will also share what we have learnt about leading such a process and what our staff have learnt along the way.
This will be helpful for anyone in a leadership role wanting to follow a similar approach.
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