Introduction Productive Ward and Productive Community are a series of modules designed to deliver sustainable service improvement, and are well established in the NHS. We decided to adopt the model, fund the education and development and apply it to:
Hospice Inpatient Unit
Hospice Day Care provision
Hospice Community Palliative Care team
Hospice Lymphodema Service
Aims To use the series across the organisation to improve efficiency and consider processes in a systematic way using a tested methodology. This will lead to reduction in time wasted, duplication, frustrations etc and the aim is that the time saved can be re-invested in direct patient care. This involves a culture shift within the organisation to adopt new ways of working and is unique within the Hospice movement. The aim is to embed new improved ways of working across the organisation and to empower staff from the “ground up“.
External training delivered
Steering group established
Launch in different teams and establishment of champions
Work streams to deliver 2 modules in first year :
Knowing How We Are Doing – public display of information e.g.: response times, no of referrals, falls, staffing levels/ sickness rates/ caseload averages/RAG rating etc.
Well Organised Working Environment /Ward–review of referral process and pathway, evaluating stock levels and standardisation of store cupboards/ clinician’s bags etc.
Evaluation The Productive Series model encourages:
Continuous evaluation and feedback to teams.
Ownership of changes, sustaining improvement and embedding practice
Empowering of staff across bands and settings to deliver the organisation’s vision and release time to care.
Further information to follow regarding roll out, changes adopted and impact evaluated by October 2013
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