Background The introduction of the Bedside Companion Volunteers Scheme (BCVs) was a collaborative quality improvement underpinned by previous work around Soul Midwifery in the UK. Following the further adaption of this by an NHS Palliative Care Unit in Dorset, a St Luke’s Hospice volunteer, inpatient unit sister and hospice volunteer coordinator worked together to introduce the scheme into St Luke’s Hospice.

Aim The aim was to develop a trained and competent group of bedside companions who could be alongside patients during their hospice stay, providing companionship, a listening ear and emotional support.

Method Over a period of two years, three cohorts of volunteers were recruited and a comprehensive training and support programme offered. This included an introductory session, one day’s intensive training with an external expert, ongoing mentorship, peer supervision sessions and regular team meetings. The many benefits of having Bedside Companions as integral members of the Inpatient Unit Multidisciplinary Team (MDT) quickly became apparent. Further recruitment increased the accessibility to this support providing a rota of sessions covering most of the week with on call provision as needed.

Results Comprehensive evaluation of the work (including patient, family, IPU staff and BCVs feedback) highlighted that establishing a group of supported, committed and compassionate bedside companion volunteers has seen significant benefits. This has impacted the patients’ and families’ lived experience, enhanced collaborative working across the inpatient MDT, establishing new and innovative roles for volunteers and wider benefits of investing in volunteers who can be champions for end of life care in their community.

Conclusion The St Luke’s Bedside Companion Scheme has provided a significant and invaluable quality improvement to the care offered to patients on the inpatient unit. The well evaluated support has enabled enhanced therapeutic support and companionship for those patients and families that may need it throughout their stay.