Background As an NHS commissioner with end-of-life in my portfolio, I viewed through a lens amazing hospice services and care. With a passion to ensure everyone receives the best possible end-of-life care, it seemed an obvious career choice to move from one side of the fence to the other. The territory of being a commissioner comes with the frustrations of red tape, compounded by the ‘system’. Would the new hospice role, Head of Innovation and Service Development, provide greater freedom to be ambitious and bold, and achieve the end-of-life care strategic aims I have strived for over many years?

Aim(s) The aim of the new role of Head of Innovation and Service Development is to drive innovation to support the hospice’s ambitious strategy, responding to greater demands and to be recognised as an integral partner within the structure of the NHS and formation of the Integrated Care System (ICS).

Method My NHS background, network and knowledge of the ‘system’ has provided me with a platform to navigate, influence and ensure we are sat at the right tables and on the right agendas to help implement the changes required; both in response to COVID-19, but also to support our ambitious strategy. The role comes with the freedom to be innovative and bold, and to work at pace actualising an idea from inception into reality responsively.

Results My role has provided the conduit between commissioners and providers to find solutions to swiftly resolve issues. A diverse portfolio which has resulted in successful funding opportunities to enhance our services across our two sites. It has provided an opportunity to support a collaborative approach in the development of future services across the ICS footprint.

Conclusion The role of Head of Innovation and Service Development is an exciting opportunity, supporting and enabling our vision.