Article Text

Download PDFPDF

O-11 Hospice shops – a community asset
  1. Karen Clarke and
  2. Margot Uden
  1. St Michael’s Hospice, Hastings and Rother, Hastings, UK


Background The hospice recognises the community’s role in supporting good end of life care and the contribution shops can make to compassionate communities. Hospice shops reach people who might be: socially isolated; older; in poorer health; digitally excluded; less geographically mobile, and who may be unaware of what hospices do.

Aim Hospice shops become an integral part in developing a compassionate community by providing space that enables the community to connect to the hospice and with each other.

Methods Retail team workshop held to:

  • Explore what compassionate communities means for retail.

  • Celebrate current initiatives and generate new ideas.

  • Facilitate Managers to engage with and contribute to their communities.

  • Explore ways for shops to connect people to each other.

  • Elucidate what is needed to enable this work, e.g. marketing, training etc.

Results In 2022/23, all Shop Managers will have implemented and evaluated at least two ‘Compassionate Communities’ initiatives and shared their learning.

A dedicated space to sell second-hand school uniforms has had a positive impact on the community:

Having a place to come where I can buy school uniform, at an affordable price has saved me a whole lot of stress. I was worrying that I wouldn’t be able to afford all the new uniform and give my children a nice Christmas.

Conclusions The hospice, via its shops, is connecting with people who might not otherwise engage. Through the above initiative, the hospice could explore:

  • How it could help schools support bereaved children.

  • Opportunities for awareness-raising and fundraising.

How innovative or of interest is the abstract?Regarded as income generators, the hospice shops have been distinct from the hospice’s core business. In fact, the shops have a unique role in integrating the hospice with neighbourhoods and building compassionate communities.

Statistics from

Request Permissions

If you wish to reuse any or all of this article please use the link below which will take you to the Copyright Clearance Center’s RightsLink service. You will be able to get a quick price and instant permission to reuse the content in many different ways.