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P-95 Designer-in-Residence; a new model for design-driven innovation in future hospice care
  1. Farnaz Nickpour1,
  2. Andrew Tibbles1,
  3. Laura Chapman2 and
  4. Amara Callistus Nwosu3
  1. 1University of Liverpool, Liverpool, UK
  2. 2Marie Curie Hospice Liverpool, Liverpool, UK
  3. 3Lancaster University, Lancaster, UK


Background Hospice care is in a period of change, with shifts towards redefining access, diversified demand and advancements in technology transforming current models of care. Beyond a problem-solving activity resulting in product/service improvement and innovation, Design could help reimagine alternative scenarios and lead to system-level transitions, hence acting as a strategic agent of change in future hospice care.

Aim We aim to co-define and co-imagine current and future hospice care as an ecosystem of people, objects, environments, technologies, interactions and narratives of care. Objectives include; a) co-creating a systems map of the current hospice care; b) co-defining key values, requirements and challenges in the current system; and c) co-imagining new value propositions in future hospice care systems.

Methodology and methods We propose an advanced design approach to future hospice care informed by System-shifting design, Speculative design, Human centred design and Design framing principles. We adopt a Designer-in-Residence model as a new innovative method for interdisciplinary collaboration and investigation.

An innovative collaboration between a hospice and an academic design research centre allows for a team of design researchers to undertake a 12-month residency in a hospice to gain first-hand contextual understanding and to conduct 1) Semi-structured interviews with staff, visitors and patients (N=15); 2) Observations of patients and staff (N=10); 3) Co-define and co-design workshops with all stakeholders (N=2).

Finding First, a systems map of existing hospice care will help clarify and communicate how the system works, capture narratives, experiences and tensions and underline strategic areas for future system-level transitions. Second, a system-shifting design map will help identify new value propositions for future hospice care.

Conclusion This design-driven study incorporates advanced design principles and for the first time, introduces the innovative Designer-in-Residence model in the context of hospice care. We expect the outcomes to stimulate interdisciplinary discourse and collaboration and inform research and practice.

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