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P-21 Improved outcomes for care homes Island Better Care: Moving Forward – reviewing, revamping, and revising
  1. Linda Prendergast and
  2. Louise Pickford
  1. Mountbatten Hospice, Newport, UK


Background Following an ‘Outstanding’ CQC rating, Mountbatten, Isle of Wight was commissioned to deliver a training programme to local care organisations, to share and teach knowledge and skills, with the intention of raising care standards. At the end of the programme CQC ratings had risen to 86%, from just 63%. With a further 5-year funding from 2022, what lessons have we learnt and where do we go from here?

Aims To develop a new programme with a shift from the legal framework to a quality framework.

To deliver a revised programme which reflects lessons learnt from the coronavirus pandemic against a changed landscape and focus of inspection from the Care Quality Commission.

Method The Moving Forward programme will incorporate; Leadership; Staff Wellbeing; Interoperability; Community Engagement; Workforce Development; and the new CQC inspection framework. It will be facilitated over six half day workshops, for proprietors and managers of local care organisations. Staff at all levels will be encouraged to attend other Mountbatten training programmes to improve both end-of-life knowledge and skills.

Results Strong partnerships and good working relationships forged from the initial programme will be built on to ensure patients receive high quality end of life care no matter where they are, a key aim of Mountbatten’s strategy. Knowledge and skills gained from this learning opportunity will be evaluated using both quantitative and qualitative data. Furthermore, we expect increased engagement with Mountbatten’s other core end-of-life training offer and will present data on attendance rates along with self-reported improvements in knowledge, skill and confidence post training. CQC ratings will be reviewed to ensure they are maintained.

Conclusion The ‘reviewed, revised and revamped’ programme will enable Mountbatten to continue as a strong arm of support to local care organisations, and to work together to capitalize on both their experience and valuable learning, ensuring future survival and provision of outstanding care moving forward.

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