Background In one week the Living Well team completely changed the way they worked with patients and carers, from face-to-face to virtual support working from home (except essential home visits and essential reviews on the inpatient unit). Individual roles were adapted to meet the needs of patients and support of other hospice departments.

Aim(s)

• The Living Well stepped model of care needed to continue to meet the needs of the patients and carers.

• To provide choice and empower patients to manage their own illness.

Methods

• 8 – 12 weeks virtual therapeutic programme via video or telephone call

• Virtual outpatient clinics via video call or telephone call.

• A wide range of therapeutic Living Well zoom courses including Men’s Space, adapted Tai Chi, breathlessness, fatigue management.

• A wide range of drop-in groups via Zoom including nature therapy, art club and relaxation.

• 10 weeks empowerment webinar series including sleep hygiene, journaling, and self-care through bereavement.

• All patients had access to the Living Well virtual services leaflet and website resource page.

Results Attendances increased by 173% to 2,209 comprising; Therapeutic programme 442, Living well 413, clinics 677, Social/information groups 677.

Conclusions We will offer a hybrid model of care (virtual and face-to-face) going forward, utilising the new space ‘The Green’. This will enable the living well team to offer more choice and flexibility to patients and carers and empower patients, at any stage of their illness, to live well.