Background Due to the COVID-19 pandemic Infection Control Link Nurses within the hospice environment became one of the most important factors in patient and staff safety. The Infection Control Link Nurses have a crucial role in providing training, information and instruction. In the fluctuating situation reaching everybody became a priority, and this is where the challenges began.

Aims Our aims were to educate and update all members of our organisation. We looked at different methods of providing bespoke training and updates - including the safe wearing of PPE and infection control precautions.

Methods We had to become innovative in how we approached training and delivery. Every member of the organisation has email access at work and home. Employees working remotely had electronic devices provided. This gave us the clue in how to reach out to everyone in a safe and timely manner. Our team of Link Nurses created their own videos on the safe application of donning and doffing of PPE, and the correct method of hand-washing. This was included into a PowerPoint presentation which was emailed out to all users and imported on to all hospice computer desk-tops. To ensure validity of the information we accessed government and national societies’ websites.

Results The uptake on the on-line training was immediate and the team have received good feedback from the evaluation forms about the content and accessibility of the training package. Confirmation of completion of the training package is by emailing the certificate to the link nurses.

Conclusions Evaluations have proved that the training package has been successful with 98% compliance. Follow up audits have shown compliance with all Government guidance, even though social distancing is an alien concept for our hospice setting. It has proved fruitful and fulfilling for our team that relevant and essential quality training has been successfully provided.