CM demographics and client load
| Case managers | p= | |||
| Overall n=30, n (%) | Facilitator n=16, n (%) | Referral n=14, n (%) | ||
| Gender: female | 27 (90) | 14 (88) | 13 (93) | 0.63 |
| Age (years), median (IQR) | 47 (38–55) | 48 (39–55) | 45 (36–56) | 0.69 |
| Country of birth | 0.62 | |||
| Australia or New Zealand | 16 (53) | 8 (50) | 8 (57) | |
| UK | 6 (20) | 4 (25) | 2 (14) | |
| Other | 8 (27) | 4 (25) | 4 (29) | |
| Work classification | 0.26 | |||
| Full-time | 17 (57) | 11 (69) | 6 (43) | |
| Part-time (0.6–0.9 EFT) | 12 (40) | 5 (31) | 7 (50) | |
| Part-time (0.1–0.5 EFT)* | 1 (3) | 0 (0) | 1 (7) | |
| Training classification – multiple responses possible | ||||
| Nursing | 9 (30) | 5 (31) | 4 (29) | |
| Social work | 9 (30) | 5 (31) | 4 (29) | |
| Occupational therapy | 3 (10) | 1 (6) | 2 (14) | |
| Community services | 7 (23) | 4 (25) | 3 (21) | |
| Disability services | 2 (7) | 1 (6) | 1 (7) | |
| Aged care/care coordination | 9 (10) | 5 (31) | 4 (29) | |
| Case management | 14 (47) | 7 (44) | 7 (50) | |
| Other† | 3 (10) | 3 (21) | ||
| Years worked as case manager | 0.48 | |||
| Less than 1 year | 3 (10) | 2 (13) | 1 (7) | |
| 1–5 years | 14 (47) | 9 (56) | 5 (36) | |
| 5.1–10 years | 9 (30) | 4 (25) | 5 (36) | |
| >10 years | 4 (13) | 1 (6) | 3 (21) | |
| Clients in case load, median (IQR) | 25 (20–28) | 26 (21–29) | 23 (19–28) | 0.66 |
| Full-time CM | 26 (20–37) | 26 (20–36) | 29 (23–42) | 0.54 |
| Part-time CM | 23 (20–26) | 26 (24–27) | 20 (18–23) | 0.52 |
*One CM only worked 2 days per week (0.4 EFT).
†Other: health promotion, counselling, master of law.
CM, case manager;