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Contact with out of hours services by palliative care patients in a rural care setting
  1. Sarah Bowers1,
  2. Eileen Hillis2,
  3. Bill Shennan3 and
  4. Ruth Isherwood4
  1. 1University of Glasgow, UK
  2. 2MacMillan Clinical Nurse Specialist, UK
  3. 3The Bute Practice, UK
  4. 4Strathcarron Hospice, UK

Abstract

Introduction Palliative care provision for patients in rural areas has unique challenges for out of hours usage. GPs on this Scottish island cover both in and out of hour services for 6000 patients with no additional palliative out of hours coverage from district nurses or the Macmillan specialist nurse.

Aim The project aimed to assess the out of hours need of palliative care patients on the island by looking at the demographics of patients, the service contacted and the reason for contact from the start of 2015 until 1st August.

Method Docman was utilised to identify encounters with out of hours services on the island. 16 palliative care patients were identified in the given time period on the island and became the focus of this project.

Results For the 16 patients on the island, there were 33 presentations to out of hours in total, with the number of presentations per patient ranging from 0 to 6. The majority of contacts were directly to A+E with only 6/33 contacts via NHS24. Most presentations were disease related (e.g. hiccups, chest infection) though 5/33 contacts were for non-emergency reasons (e.g. prescription request, dressings change). None of the presentations were deemed to be as a result of uncontrolled symptoms.

Conclusion Out of hours contact was not related to symptom burden, as patients appeared to have well-controlled symptoms. The extent to which this is the result of anticipatory care planning requires further investigation.

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